iPhone, iPad and Apple Watch FAQ

What data do you collect/store? What servers does your app talk to?
How do I get Siri Shortcuts working on my Apple Watch?
I updated the app on my iPhone, and it has disappeared from my watch
The sound from my watch is very quiet
I’m in Italy and can’t log in
My Amazon Echos are being triggered when I say “Alexa” to my watch.
My Watch thinks I’m in the wrong location. How do I set my location?
The app is not on my Apple Watch, what should I do?
How do I install the app on my watch screen?
I can’t login with the code from the watch, what should I do?
The screen keeps turning off on my Apple Watch, what should I do?
The Apple Watch app isn’t working or is very slow, what should I do?
The iPhone app isn’t working, what should I do?
Who is behind Voice in a Can?
My question isn’t answered, what should I do?

What data do you collect/store? What servers does your app talk to?

The app only communicates with Amazon servers, both during login, and during normal use, except when playing your flash briefing. We don’t collect anything because we run no servers that are used by the app.

The app does stream data from non-Amazon servers when streaming your daily flash briefing, using a URL provided by the Amazon Voice Service.

How do I get Siri Shortcuts working on my Apple Watch?

I’ve put together this end-to-end video, starting without the app installed, showing how to set it up:

Getting Siri Shortcuts to sync from the phone to the watch is tricky, and is handle by the phone, not by the app.

Some tips:

  • Launch and use the app on both your phone and your watch before setting up the shortcut
  • Use the system Settings app on your phone to set up the the shortcut (not the Shortcuts app). Go to Settings|Siri & Search|All Shortcuts and press the + next to “Voice in a Can” and record a phrase such as “Alexa”.
  • The shortcut should sync to the watch. Start Siri on your watch, and use the shortcut phrase. Voice in a Can should launch and start listening.

If you get “I think you’ve got the wrong assistant” when you use “Alexa” then you likely have not set up “Alexa” as the Siri Shortcut invocation phrase.

If you get “I do not recognize that command”:

Feel free to email me (damian@voiceinacan.com) if you have any additional tips on setting up Siri Shortcuts, or if you are still stuck.

I updated the app on my iPhone, and it has disappeared from my watch

This can happen if you’ve updated your iPhone to the latest version of iOS, but you’ve not updated your watch to the latest version of WatchOS.

Please check in the Apple Watch app on your phone: General, Software Update.

The latest update of Voice in a Can for Apple Watch targets WatchOS 5 (to support Siri Shortcuts), however Apple have announced that WatchOS 5 is not supported on the first generation Apple Watch, which means the latest update of Voice in a Can will not install on first generation Apple Watches.

The sound from my watch is very quiet

I’ve had 3-4 people report this.

Apple don’t give control of the system volume to apps, so the level of sound is outside of the app’s control, which I understand doesn’t help you much.

Please check the sound level on the watch under Settings|Sound and Haptics. Please also check if other non-Apple apps are similarly quiet (ie. not Siri or music), if you have other third-party apps installed.

If all third-party apps are quiet then the only solution that I’m aware of is to reset your Apple watch and re-pair it. I appreciate that this is rather drastic, but I’ve had reports from people that had no sound, or low sound for third-party apps that this addressed the issue. You could also try re-starting your watch.

If other apps are not also quiet then please report the issue per the section below.

I’m in Italy and can’t log in

Please try using this URL to login: https://amazon.com/it/code

My Amazon Echos are being triggered when I say “Alexa” to my watch.

There is no need to say “Alexa” once the app has launched, just tap the button and speak.

If you are using Siri Shortcuts, then I suggest recording a different invocation phrase.

My Watch thinks I’m in the wrong location. How do I set my location?

Use the Amazon Alexa app on your phone, and go to Settings|Devices. Along with all your physical Amazon Echos, you should see Voice in a Can listed. It will be shown as Offline unless it is actually running on your watch. You can change its location as with any other device, in the Amazon Alexa app.

The app is not on my Apple Watch, what should I do?

Watch this video which shows how to install it. If you are not seeing Voice in a Can listed as an app that you can install, or if it keeps spinning but never installs we suggest restarting your phone and/or your app. This isn’t something under our control, it is Apple’s software that handles the install.

Putting the watch and the phone on the charger seems to speed up app install too.

How do I install the app on my watch screen?

You can set it as a complication by hard-pressing the watch screen when the clock face is displayed, as shown here.

I can’t login with the code from the watch, what should I do?

Ensure that the app keeps active (that the screen doesn’t go off) when it is displaying the code.

The screen keeps turning off on my Apple Watch, what should I do?

We recommend increasing the timeout on your watch, under Settings|General|Wake Screen. This video shows how:

The Apple Watch app isn’t working or is very slow, what should I do?

The speed of the connection of your watch to the internet is key here. If the watch is connected to your phone, then Apple channels all communication between the watch and the internet via your phone, over a slow bluetooth connection, so you’ll see the best results when your watch is on Wifi or Cellular. See this link to tell what your phone is using.

If you are still seeing unexpected behavior:

  1. Open the app on your phone (and just leave it there running)
  2. Open the app on your watch
  3. Hard-press the screen on your watch when the app is running
  4. Tap the “Send-feedack…” button
  5. On your phone an email should be generated … please send it and I’ll look at the attached log

The iPhone app isn’t working, what should I do?

Tap the settings cog in the iphone app, and choose Feedback. Your phone should then pop up an email in which you can describe the issue and tap send. Note it will include a log with diagnostic information.

Who is behind Voice in a Can?

My name is Damian Mehers, and I’m the owner of Atadore SARL, a Swiss company that provides the app. I blog here, this is my Twitter profile.

My question isn’t answered, what should I do?

Please email me at damian@voiceinacan.com. This is a side-project, so I’ll try to reply when I can.