iPhone, iPad and Apple Watch FAQ

What data do you collect/store? What servers does your app talk to?

The app only communicates with Amazon servers, both during login, and during normal use, except when playing your flash briefing. We don’t collect anything because we run no servers that are used by the app.

The app does stream data from non-Amazon servers when streaming your daily flash briefing, using a URL provided by the Amazon Voice Service.

When trying to login on the watch the app just shows “enter this code:…”

This is caused by a really stupid bug on our part, and we will attempt to fix it asap. In the meantime as a workaround, on your watch go to Settings|Brightness & Text Size|Text Size and reduce the text size. The code will now display. Apologies.

My Amazon Echos are being triggered when I say “Alexa” to my watch.

There is no need to say “Alexa” just tap the button and speak.

My Watch thinks I’m in the wrong location. How do I set my location?

Use the Amazon Alexa app on your phone, and go to Settings|Devices. Along with all your physical Amazon Echos, you should see Voice in a Can listed. It will be shown as Offline unless it is actually running on your watch. You can change its location as with any other device, in the Amazon Alexa app.

The app is not on my Apple Watch, what should I do?

Watch this video which shows how to install it. If you are not seeing Voice in a Can listed as an app that you can install, or if it keeps spinning but never installs we suggest restarting your phone and/or your app. This isn’t something under our control, it is Apple’s software that handles the install.

How do I install the app on my watch screen?

You can set it as a complication by hard-pressing the watch screen when the clock face is displayed, as shown here.

I can’t login with the code from the watch, what should I do?

Ensure that the app keeps active (that the screen doesn’t go off) when it is displaying the code.

The screen keeps turning off on my Apple Watch, what should I do?

We recommend increasing the timeout on your watch, under Settings|General|Wake Screen. This video shows how:

The Apple Watch app isn’t working or is very slow, what should I do?

The speed of the connection of your watch to the internet is key here. If the watch is connected to your phone, then Apple channels all communication between the watch and the internet via your phone, over a slow bluetooth connection, so you’ll see the best results when your watch is on Wifi or Cellular. See this link to tell what your phone is using.

If you are still seeing unexpected behavior:

  1. Open the app on your phone (and just leave it there running)
  2. Open the app on your watch
  3. Hard-press the screen on your watch when the app is running
  4. Tap the “Send-feedack…” button
  5. On your phone an email should be generated … please send it and I’ll look at the attached log

The iPhone app isn’t working, what should I do?

Tap the settings cog in the iphone app, and choose Feedback. Your phone should then pop up an email in which you can describe the issue and tap send. Note it will include a log with diagnostic information.

How do I change the location of Voice in a Can?

Use Amazon’s Alexa app on your phone, under Settings, you should see Voice in a Can listed as a device, like your other Amazon Echos. You can configure it’s location by tapping on it.

Who is behind Voice in a Can?

My name is Damian Mehers, and I’m the owner of Atadore SARL, a Swiss company that provides the app. I blog here, this is my Twitter profile.

My question isn’t answered, what should I do?

Please email me at damian@voiceinacan.com. This is a side-project, so I’ll try to reply when I can.